A Collaborative Approach to Better Business Continuity

Joel Navarro, VP of Global Business Resiliency at East West Bank, shares how empathy, innovation, and real-world engagement drive stronger business continuity programs.

00:00 - Intro
00:06 - How to approach business continuity with a new team
01:29 - Continuous innovation across business units
02:58 - How to address reluctant employees to participate in training
04:59 - Outro


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