💔 Disney Let Us Down! Our Heartbreaking DAS Pass Experience 😢

Disney, you let us down. What was supposed to be a once-in-a-lifetime dream trip for our family turned into heartbreak and frustration due to the way Disney handles their Disability Access Service (DAS) pass.

My brother-in-law, who has Motor Neurone Disease (MND), was promised by Disney before our trip that he would be eligible for a DAS pass - a system designed to help guests who physically cannot wait in long lines. But when we arrived at Disney World, we were denied the very service we were told we could receive. Instead of compassion, we were met with rejection.

🚨 In this video, I share:
❌ How Disney misled us about the DAS pass eligibility
💔 The emotional impact on our family and my brother-in-law, who physically cannot stand for long periods
❓ The lack of flexibility in Disney’s disability policy
😡 The cold response from Guest Relations and how it made us feel unseen and unheard
🏰 Why this experience shattered our trust in Disney’s ‘magic’

Disney promotes itself as a place where all guests matter, where inclusivity and kindness are at the heart of the experience. But in this moment, they failed us. This is NOT how a company built on dreams and happiness should treat families in need.

👉 Have you or someone you know faced similar struggles with Disney’s DAS pass system? Please share your thoughts in the comments. Let’s make our voices heard!

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