How to Cancel an Ancestry.com Account

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An unofficial video tutorial about the Ancestry.com website -- presented by www.FamilyTreeShortcuts.com.

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Transcript:
If for any reason you wish to cancel your Ancestry.com subscription, you can complete several steps, including calling the Ancestry.com customer support. The way we'll discuss here is how to cancel right on the Ancestry.com website. First, ensure that you are logged in to the account you want to cancel. Next, move the mouse over My Account and select Subscription Details. On the right, find the My Account Information box and then the Subscription Options header. Click Cancel Subscription. You will then need to confirm your account by double-checking your username and inputting your password. Then click Continue. This page informs you whether you are eligible for a refund per the Terms and Conditions. Basically, you are only eligible for a refund if you are cancelling an annual subscription within the first seven days. If this is the case or you are cancelling a trial subscription, your membership is immediately discontinued. If you are cancelling a trial, you will not be charged. If you are not eligible for a refund, your subscription will cancel at the end of the subscription period for which you have paid. Choose the reason you are cancelling in the drop down box. This is used for statistical purposes, so don't worry about a specific choice affecting your cancellation. Add any additional details in the box provided, and click Continue. A final confirmation page is given. Click Cancel My Subscription. Remember, until you have received a seven digit cancellation number, your subscription is not completely cancelled. Once you have received the seven digit cancellation number, however, you can rest assured that you have completely cancelled. If you are eligible for a refund, you can expect to see it in a few business days. Otherwise, your subscription will continue through the time period you have paid for, and you will not be billed for a renewal.