What is Salesforce Revenue Lifecycle Management (RLM)

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The future of CPQ on the Salesforce Platform - Revenue Lifecycle Management

Welcome to today's video where we dive into what's next for CPQ on the Salesforce platform through Revenue Lifecycle Management (RLM). We'll start by defining what Revenue Lifecycle Management is and then explore its key components, showcasing demos for each.

First, we break down Revenue Lifecycle Management. According to Salesforce, it's a composable revenue management platform for unified product-to-cash processes, supporting omnichannel buying and selling. This means we can leverage platform features, automation, and AI because it's all integrated within Salesforce. The API-first approach ensures easier automation and integration with existing solutions, including e-commerce apps.

Next, we delve into the core pillars of RLM:

Composable Product Catalog and Pricing: This provides a centralized model for managing products and pricing methods directly on the platform. You can use various APIs to extend this functionality to external platforms as well.

Transaction Management in CPQ: Featuring a new transaction line editor, it streamlines the process for internal users to create quotes and orders, leading to efficient asset creation.

Contract Lifecycle Management: The new CLM tool allows you to handle sales contracts entirely on Salesforce.

Asset and Subscription Management: Easily manage the lifecycle of your assets, including amendments, renewals, and cancellations, through new platform features and APIs.

Looking ahead, future updates for RLM include Dynamic Revenue Orchestration, expected in Summer '24, and a new billing solution for invoicing.

We'll also cover key features of product catalog management, customizable pricing procedures, the Salesforce product configurator, and the new quote and order capture screen.

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0:00 - Introduction
0:18 - What is Revenue Lifecycle Management
0:30 - Key Features of Revenue Lifecycle Management
1:05 - Revenue Lifecycle Management Pillars
2:41 - Product Catalog Management
4:34 - Product Catalog Management Demo
7:12 - Salesforce Pricing
8:18 - Salesforce Pricing Demo
10:06 - Product Configurator
10:48 - Product Configurator Demo
12:53 - Quote and Order Capture
13:27 - Quote and Order Capture Demo
14:46 - Asset Lifecycle Management
15:39 - Asset Lifecycle Demo


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