You DON'T Want to Buy This $15M Healthcare Call Center Business

In this episode, the hosts dissect a fast-growing healthcare call center business with $4M EBITDA—and major risks around customer concentration, compliance, and workforce churn.

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Michael Girdley – Entrepreneur & investor. Twitter:   / girdley  
Bill D’Alessandro – CEO of Elements Brands. Twitter:   / billda  
Heather Endresen – SBA lending expert & advisor. Twitter:   / endresenheather  
Mills Snell – Small business investor & advisor. Twitter:   / thegeneralmills  

💰 Sponsored by:
💸 This episode is sponsored by Capital Pad — the go-to marketplace for connecting acquisition entrepreneurs with investors. Whether you're buying a business or want to back someone who is, Capital Pad streamlines the entire process. Check them out at https://www.capitalpad.com

Franchise Help with Connor Groce – Curious about franchising? Connor Groce, franchise expert and operator, helps people navigate the franchise world. He owns multiple franchises and now helps others find the right fit. https://www.connorgroce.com

The hosts explore a Midwest-based healthcare contact center business generating $15M in revenue and $4M in EBITDA. Serving mainly insurance companies and hospitals, the company helps with member enrollment, invoicing, and premium processing, offering high-trust and SOC 2 Type II certified services.

Key Highlights:
Asking price likely ~$25M for $4M EBITDA on $15M revenue
92% of business comes from insurance companies—major concentration risk
HIPAA, High Trust, and SOC 2 Type II certified—good compliance, limited moat
High employee churn risk with 160 non-union call center employees
Working capital red flag: $2.9M in receivables ties up nearly a full year of EBITDA