Kristi Faltorusso

Hi there! I'm Kristi Faltorusso, an award-winning Customer Success Executive and Influencer who's spent the past 13 years building, scaling, and transforming Customer Success teams at B2B Hyper-Growth SaaS companies. I'm currently the Chief Customer Officer (CCO) at ClientSuccess, a leading Customer Success Management Platform, where I oversee the Success, Services, and Support teams. I've had tremendous success in my career, quickly moving from CSM to CCO in 10 years and I've created this channel to share my learnings and experiences and to discuss all things Customer Success. If you're interested in learning more about Customer Success, SaaS, and Leadership subscribe and follow along.