ICX Kenya

Intelligent Customer Experience: Balancing Technology and Humanity

Mission Possible Celebrating Service Week

ICX Kenya Annual General Meeting 2025

CEO Breakfast Forum Keynote Speaker - Sunny Bindra

SE AWARDS 2025 NOMINATIONS.mp4

Organizational Complexity Breaking Silos & Simplifying CX Ownership

Keynote Speaker announcement - CEO Breakfast Forum 2025

CXOs Must Think Like CFOs: Connecting Experience to Business Outcomes EP 2

Customer Experience in Focus: What the 2025 CX Maturity Survey Tells Us - Episode 1

Beyond Burnout: Practical Tools for CX Professionals to Thrive

DAY 1 Africa CX Conference 2025 Highlights

ICX Strategic Plan Launch

Africa CX Conference 2025 Press Briefing

Customer Experience Leadership in the Digital Age - Philip Lopokoiyot - CEO ICEA Lion Group

Reel • CX Masterclass.mp4

ICX CEO PANEL DISCUSSION AFRICA CX CONFERENCE 2024

Embracing Transformation For A Successful 2025 & The 2025 ICX Kenya Theme Unveil

CS Week Innovation Award 2024

Best Contact Centre Award 2024

Highlights - Service Excellence Awards 2024

Keynote Speaker - Service Excellence Awards 2024 ,Prof. Nura Mohamed

Service Excellence Awards 2024 - Opening Remarks, Joseph Choge - ICX Kenya Chairman

Service Excellence Awards 2024 - CX Warrior of the Year 2024

Service Excellence Awards 2024 - Diane Korir, Britam

Service Excellence Awards 2024 - Chief Judge Evas Bazirakakye Kizza

Service Excellence Award 2024 - Auditor Amon Kinyanjui

Best Customer Experience Strategy 2024

Best Customer Communication Strategy Award 2024

Best Use of Technology Award