Intelligent Customer Experience: Balancing Technology and Humanity
Автор: ICX Kenya
Загружено: 2025-11-18
Просмотров: 28
In this thought-provoking episode of The CX Roundtable Podcast, hosted by Maina Chege, we explore how brands can strike the perfect balance between technology and humanity in delivering intelligent customer experiences. 💡 Our distinguished guests — Kavin Barathi, Head of Business at Q-SYS, and Claire Munene, Chief Experience Officer at Ajua — share powerful insights on how, Culture , Consistency in Cx, AI, automation, and data intelligence are transforming CX, while emphasizing the importance of empathy, connection, and trust. Tune in for an engaging discussion filled with actionable insights for CX professionals and business leaders alike. 🎧 Presented by the Institute of Customer Experience Kenya (ICX) — driving customer-centric excellence across Africa.
Do you want to be a Member of the Institute of Customer Experience? Click on this link https://icxkenya.co.ke/32912-2/
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