Jeannie Walters
Welcome to the YouTube channel of Experience Investigators and me -- Chief Experience Investigator™ Jeannie Walters.
On this channel you'll learn all about how to create a customer experience that will make your customers' days better -- and your own, too!
Create Fewer Ruined Days For Your Customers™
Surveys Aren't Enough
CX Pulse Check - November 2025
Персонализация, уважающая границы в B2B
Политика встречается с людьми: искусство гибкого взаимодействия с клиентами
Pitching Customer Interviews, Without the Fluff
CX Pulse Check - October 2025
Fresh Experiences in B2B CX
Start Where You Are
Leading and Lagging Indicators in CX
CX Pulse Check - September 2025
Are you planning or PLANNING?
Make it Easy to Do Business
Challenges of Gaining CX Buy-In
Keeping the Customer Visible
CX Pulse Check - August 2025
No One Cares About Your CX Metrics—Let's Fix That
Customer-centric? Or just talk?
Surprise, Delight, or Just Get It Right?
CX Pulse Check - July 2025
Getting Other Leaders On Board with CX
CX Mistakes We Learn From
Stay Ahead of Customer Expectations
CX Pulse Check - June 2025
Marketing to CX Skills
3 Wins for Employee Experience
CX in the Public Sector
CX Pulse Check - May 2025
Reflecting the CX Mission in the Employee Experience
Keeping Up with Customer Expectations
The Art of CX Leadership