Be Customer Led
Be Customer Led podcast videos. While you can always listen to the podcast on www.becustomerled.com or where you download podcasts, we wanted to provide you video too!
EJ Kritz's on the Next Generation of Bank Branches
Casey Denby on Scaling Human Performance with AI
Brad Shaw on Clean Knowledge Bases: The Key to Effective AI Outcomes
Matt Bruno on How AI and People Work Together to Improve Customer Service
Gregorio Uglioni on Keys to Human Centric Transformation
Mark Levy Decodes the Psychology of CX 101
Brian Solis on Mindshift: Reimagining Customer Experience in the Age of AI
Jean-Pierre Lacroix on Transforming Your Brand Through Emotional Connection
The Heart of Service - A Book that lets you walk in the shoes of a CX leader in the trenches
Noam Fine on Reimagining Customer Experience with Autonomous AI
Ken Hughes on Humanizing Customer Experience
Martin Palamarz on Scaling Impact with Journey Management and AI
Dr. Chitra Ranganathan on Leading with Data at Scale
Brett Frazer on Connecting Employee and Customer Experience
Zach Riggar on CX Lessons From MLS On Strategies For Fan Engagement
Tim Mueller-Hickler on Customer Obsession in Action
BCL Tom Dewitt Video v2
David Edelman on AI-Driven Personalization and Customer Strategy
Kimberly Wiefling on Developing Culture & Leadership That Has Impact
Joe Fisch on How CEOs Can Focus on the Customer
Stacy Salvi on Wearables and the Customer Experience
Janet Polach on Leadership
Trey Hoffman on Building out a Customer Experience Team
Peter Voss on Conversational AI and CX Impact
Adam Nash on the Product Experience
Fred Reichheld on the Importance of Customer Love
Alicia Roach on Strategic Workforce Planning
Jennie Weber on CX – Where We’ve Come From and Where We’re Going
Be Customer Led Michael Hinshaw Interview V2 1
Be Customer Led Grant Freeman