Peter Voss on Conversational AI and CX Impact

The current generation of chatbot technology utilized in business and consumer settings has significant shortcomings, such as a lack of long-term memory, interactive learning, deep contextual knowledge, and the inability to reason or explain itself, making conversing in a meaningful manner impossible. My guest today is Peter Voss, the founder/ CEO/ chief scientist at AGI Innovations & Aigo.ai. Aigo.ai is the most sophisticated platform available for natural language interaction. It is implemented utilizing 'The Third Wave of AI,' a cognitive architecture resembling the brain. In this episode, Peter explores the past, present, and future of conversational AI and its impact on the user experience.


00:00 Intro
01:06 Peter's Journey - Peter recounts his professional journey, mentioning a couple of defining moments in his career.
04:53 Aigo.ai - We discuss Peter's company and the products he and his team deliver.
07:16 Levels of Chatbots - Evolution of conversational AI technology.
11:31 Use Cases - Peter highlights some of the fascinating use cases he has observed, mentioning the B2C and B2B applications and the most significant issues with tech support in conversational AI.
21:33 Conversational AI - How will conversational AI technology affect our advancement as customers, and how will it improve our lives as individuals?
27:37 The Future – Peter outlines his predictions for the future of technology and his hopes for its improvement.

Resources:
Connect with Peter:
LinkedIn: linkedin.com/in/vosspeter/
Website: aigo.ai/