When AI Gives the Wrong Answer: Optimizing Customer Experience

Welcome to this week's episode of Disambiguation! Join host Michael Fauscette as he dives into the world of artificial intelligence, generative AI, and business automation with expert Anuj Shah, founder and CEO of Averas AI.

In this episode titled "When AI Gives the Wrong Answer: Optimizing the Customer Experience," Anuj shares his extensive experience at the intersection of customer service and emerging technology, particularly in highly regulated environments like financial services. He discusses the critical importance of data quality and knowledge management in AI implementations, especially when deploying autonomous agents.

Key topics include:

The common pitfalls organizations face with knowledge content infrastructure

The significance of explainability and knowledge quality in AI systems

Real-world examples of how poor knowledge management can undermine AI effectiveness

Strategies for diagnosing and improving content knowledge management systems

The evolving challenges of knowledge management in the age of generative AI

Whether you're a business leader looking to leverage AI for better customer experiences or simply curious about the future of AI technology, this episode is packed with valuable insights and practical advice.

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Join us next week for more insights on AI and business automation!