From Chaos to Clarity: Our Human-Centered Design Journey. A Geoscience Australia Public Talk

Presented by Richelle Spry, Director, Digital Experience

Human-Centered Design (HCD) is a way of solving problems by deeply understanding the needs of the people you're designing for - putting users, not assumptions, at the centre of every decision.

In From Chaos to Clarity, we share the inside story of how Human-Centered Design is helping our organisation in navigating the chaos of tricky and complex problems through empathetic, user-driven clarity. Through several key projects, we learned to stop guessing and start listening—discovering people’s needs, testing fast, failing smarter, and involving real people in shaping more efficient solutions. Along the way, co-design became more than a process—it became a mindset that shaping our teams, products and services, and culture. This talk offers honest lessons, practical strategies, and a look at what it really takes to embed HCD into everyday work. Whether you're new to HCD or deep in the journey, you’ll walk away inspired and equipped to make change human.

Speaker:
Richelle Spry has twenty years of experience in digital science, including over a decade at Geoscience Australia. She is highly skilled in geospatial information technologies, DevOps, and digital delivery, having led numerous initiatives both in public and private sectors. Dedicated to achieving optimal outcomes for stakeholders, she has been driving Human Centred Design approaches for digital science products and services at Geoscience Australia.
Wed, 27 Aug 2025 11:00 - 12:00 (UTC+10:00) Canberra, Melbourne, Sydney