What I’d Tell You as Your CXO To Get Ready for 2026
Автор: The People’s CXO
Загружено: 2025-12-09
Просмотров: 7
In this video, Lindsay Tramel-Jones, the People's CXO, shares valuable insights on how small businesses can enhance their customer experience for better retention and success in 2026. Reflecting on the end of the year, Lindsay emphasizes the importance of setting clear priorities, understanding your target audience, and auditing your customer journey. She introduces her RISE method (Research, Innovate, Strategize, Evolve) to help streamline and improve customer interactions. By focusing on bettering existing processes rather than adding new ones, businesses can create memorable experiences that foster loyalty and referrals.
00:00 Introduction to Lindsay Tramel-Jones
00:15 Reflecting and Planning for the New Year
01:09 Learning Something New
01:37 Insights from 'The Ten Second Customer Journey'
02:56 Setting Priorities for Your Business
03:52 Understanding Your Target Audience
04:56 Auditing Your Customer Experience
06:09 The RISE Method Explained
09:19 Final Thoughts and Takeaways
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