Fin Product Updates December 2025 – CX Reasons, Trending Topics, Fin over Slack, and more

Customer expectations evolve constantly. Your AI Agent has to evolve faster.
We're launching a monthly series that shows exactly how Fin evolves, with real product demos and context on why each update matters for your customer experience and support operations.

Our team is shipping updates at an incredible rate, which means that Fin is getting better every month. We'll be back next month with another set of updates!

December highlights:
0:00-1:44 – Intro
1:44-7:26 – CX Score Reasons: See what drives (or drags down) your support quality
7:26-10:30 – Curated Topics: Customize and manage your Topics
10:30-13:30 – Trending Topics: Spot issues before they become problems
13:30-14:40 – Fin over Slack: Support customers in their workspace
14:40-16:29 – Audience Control: Manage multiple segments with precision
16:29-17:13 – Content Experience: All your Fin content, one place
17:13-18:10 – Fin Changelog: Track changes, diagnose faster
18:10-19:18 – What's next

Discover what Fin can do for your business.

🔎 Learn More
Explore Fin → https://www.fin.ai
See more customer stories → https://www.fin.ai/customers
Check out product FAQs → https://www.intercom.com/help

🤝 Connect With Us
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→   / intercom  

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→ https://x.com/fin_ai
→ https://x.com/intercom

YouTube
→    / @finaiagent  
→    / @intercominc