Intercom
We’re Intercom — the AI customer service company helping businesses deliver incredible customer experiences at scale.
Our platform combines Fin, the #1 AI Agent for customer service, with our next-generation Helpdesk, a modern workspace that gives support teams the power, speed and intelligence they need.
On this channel you’ll find:
⦁ Step-by-step tutorials and feature walk-throughs to help you use Fin and Helpdesk with confidence.
⦁ Real-world customer stories and case studies showing how support teams turn service into a growth engine.
⦁ Thought leadership and product release insights, so you stay ahead of what’s next in AI-powered service.
Fin Product Updates December 2025 – CX Reasons, Trending Topics, Fin over Slack, and more
Fin Conversations Ep5: End of Year Review 2025
The future of financial support: How IG Group is transforming with AI
Fin Sales Agent
Real estate support at scale: AppFolio’s AI transformation
How Rocket Money operationalized AI support
Redefining measurement in an AI-first support model
How to make the business case for scaling AI
What a great AI Agent looks like at scale
Fin on Slack update
Reimagining AI Agent customer experience at scale
Scaling your AI Agent
How to scale AI Agent optimization and governance
How to design a hybrid AI-human support model
Measuring success of your AI Agent
How AI Agents work
Setting up your team for an AI Agent
Managing change when introducing AI Agents
How to produce better support content with AI
How to define what success looks like with your AI Agent
How to approach testing your AI Agent
How to scope your AI Agent pilot
How to get your systems ready for your AI Agent
How to build your AI Agent rollout plan
How to map out a task for your AI Agent
How to get your content AI ready
How to write effective prompts for AI Agents
Voice AI that customers love: How Fin Voice is transforming Credit Repair Cloud's CX
Launching an AI Agent for customer support
From chat to voice: AI at Topstep's frontline