Intercom
There's a new way to do customer service.
Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way.
AI Agent: Customers no longer wait or get deflected. AI Chatbot provides instant accurate, responses, 24/7 to most questions.
AI Copilot: Agents no longer manually, slowly look things up. AI Copilot is ever-present, connected to all data and systems, and provides information in real time.
AI Analyst (Coming soon): Leaders no longer manually compile reports without full coverage. AI Insights proactively provides a holistic view across 100% of conversations.
Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom believe there's a new way to do customer service.
Creative Coding with Claude
| ep1 | Be careful you don't build a MiniDisc
Fin settings
Fin Tasks demo: Get order information
Fin Tasks demo: Process refund
Fin Tasks demo: Technical troubleshooting
Introduction to Train
Guidance - Basics
Data connectors for Fin Tasks
Fin Tasks demo: Change personal details
Adding content to Fin (Fin for Platforms)
Deploy Fin for chat
Deploy Fin for email
Preparing for AI Agent implementation
Introduction to Fin Tasks
Giving Fin Guidance
Adding content to Fin (Intercom Customer Service Suite)
AI-powered Suggestions
Fin on Slack
Measuring every conversation: How CX Score is changing the game | The Ticket
Fin Optimize Dashboard
Topics Explorer
CX Score
Lessons from AI leaders: A conversation with Lovable and Consensys
Optimize Dashboard: Turning AI insights into action
Topics Explorer: AI-powered insights from every customer conversation
Agentifying your product: Advice from Des Traynor
CX Score: A new standard for measuring customer service
Fin AI Agent Escalation
Batch Test with Fin