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Measuring success of your AI Agent
Автор: Intercom
Загружено: 2025-11-22
Просмотров: 75
Описание:
To understand how well your AI Agent is performing, you don’t need dozens of metrics — just the right ones.
Let's explore how to measure success using involvement rate, resolution rate, and automation rate, plus how to interpret what they reveal about your AI Agent’s impact.
You’ll also discover how to combine these metrics to calculate time saved and track the quality of your customer experience using tools like CSAT and CX Score.
Next, define what success looks like:
Take the course at: https://academy.fin.ai/launch-your-ai...
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