Automate Customer Service & Support Using Gorgias on Shopify

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Managing customer support across multiple channels and platforms can get overwhelming — but it doesn’t have to be. In this tutorial, you’ll learn how to set up and use the Gorgias Helpdesk, Chat & FAQ App inside your Shopify store to manage emails, live chat, social messages, support tickets, and refunds all from one dashboard.

Whether your Shopify store is new or scaling fast, this app helps streamline communication so you can provide fast, consistent, and professional support — without switching tabs or hiring a full team.


Inside this step-by-step walkthrough, you’ll learn:
✅ How to install Gorgias on Shopify and connect support channels
✅ How to set up shared inbox, live chat, email, Instagram & Facebook messages
✅ How to use macros to automate common replies
✅ How to access and use AI agents for automated responses
✅ How to track customer history, orders & refunds directly from tickets
✅ How to assign tickets, manage teams & avoid missed messages
✅ How to run campaigns and convert support conversations into sales
✅ How to use analytics, dashboards & reports to optimize response time
✅ How to create custom views, tags, rules & workflows
✅ How Gorgias improves customer experience and boosts conversions

By the end of this tutorial, you’ll know exactly how to centralize support, save time, and improve customer satisfaction — even if you’re managing everything alone.

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