How a Young Doctor Calmed a Violent Patient — With Empathy

A veteran in a locked psychiatric unit is raging—smashing furniture and brandishing a broken chair. No one can calm him down. Then a young doctor steps in and tries something unexpected: empathy.

In this gripping true story, Dr. David Burns shares how one psychiatric resident used the Five Secrets of Effective Communication to transform a violent outburst into calm cooperation. Instead of arguing or trying to take control, he found truth in the patient’s words, showed deep empathy, and shared his own feelings. In moments, the rage subsided.

This story reveals that rage often hides a deeper feeling of being unseen—and that even in the most extreme situations, genuine human connection can be life-saving.

💬 This video is part of our series on the Five Secrets—tools that help you resolve conflict, build trust, and connect deeply, even when emotions run high.

🧠 Explore these methods in Feeling Great or try the interactive Five Secrets coach in the Feeling Great app: https://feelinggreat.app.link/xJybmHZ...

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ABOUT THE “FEELING GREAT” APP 😊
Feeling Great is a new mobile app inspired by the groundbreaking work of world-renowned psychiatrist and author, Dr. David Burns. Combining the power of our AI chatbot with awesome interactive classes and lessons, the app guides you through a transformative journey toward enhanced self-esteem and emotional well-being.

ABOUT DR. BURNS 👨‍⚕️
Author of the best-selling book Feeling Good, the #1 recommended book by mental health professionals for individuals struggling with depression and anxiety.
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DISCLAIMER:
Content on this channel and the Feeling Great app is not meant to replace professional medical advice, diagnosis, or treatment. Always consult your doctor or a healthcare provider with any physical or mental health questions. In case of an emergency, contact emergency services right away.

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