RCM Unlocked

On this episode of the Raving Patients Podcast, I sit down with nationally recognized revenue cycle expert Cissy Mangrum of RevTech Partners and Maximize RCM Consulting. With nearly three decades of leadership experience in both healthcare and dental, Cissy has helped countless practices streamline their operations, reduce denials, and improve their bottom line.

Revenue Cycle Management (RCM) isn’t just about billing—it touches every part of your practice, from credentialing to front office workflows to clinical documentation. In this conversation, we break down why most problems occur long before a claim is denied, and how simple behavioral and operational shifts can radically improve your collections, cash flow, and even patient experience.

If you’ve ever wondered why claims are getting stuck, why AR is piling up, or how to make RCM work for your growth goals, this episode is a must-listen.
What You’ll Learn from This Episode
-Why RCM starts at the very beginning of your processes, not just the back end
-The top five reasons claims get denied—and how to prevent them
-Key benchmarks to know if your practice has an RCM problem (like days in AR and net collections %)
-How technology and AI are changing verification of benefits and claims submission
-The connection between RCM, cash flow, and EBITDA—especially if you’re preparing to sell your practice
-The impact of RCM on patient experience, and how transparent communication and financing options build trust and loyalty

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Key Takeaways
02:45 Introduction to Revenue Cycle Management
04:20 Understanding Revenue Cycle Management
11:50 Challenges in Revenue Cycle Management
16:31 Common Issues in Claims Submission
18:52 Identifying RCM Issues
23:55 Impact of RCM on Cash Flow and EBITDA
25:50 RCM and Patient Experience
30:10 Technological Innovations in RCM
31:42 Lightning Round Q&A

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Connect with Cissy
Want to learn more from today’s guest? You can reach Cissy at:
Email (RevTech Partners): cissy.mangrum@revtechpartners.com
Email (Maximize RCM Consulting): cissy.mangrum@maximizeRCM.com

Websites: https://www.revtechpartners.com/ | https://www.maximizercm.com/

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Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/

This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more at: https://www.callrail.com/

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