Service That Sets the Standard: The Difference Experience Makes | From The Ground Up Podcast EP. 2

‪@ftguppodcast‬ ‪@LGIHomes‬ #podcast
Welcome back to From The Ground Up, conversation about leadership, homebuilding, and the systems behind building something that lasts.

Each episode features a candid discussion between Eric Lipar, CEO of LGI Homes, and Josh Fattor, EVP of Investor Relations & Capital Markets, as they explore the decisions, principles, and experiences that shaped their careers and the company.

In this episode:
The conversation centers on what it really means to put the customer first, especially for first-time homebuyers navigating one of the biggest decisions of their lives. This episode is a candid look at the philosophy behind LGI’s customer experience and why experience makes all the difference.

Annotations:
00:00 preview
01:20 Intro
02:41 Creating a Customer-First Home Buying Experience
07:35 Eric Buying His First House
08:20 Fear, Commitment, and First-Time Buyer Anxiety
10:35 Professional Sales Experience
11:07 What Does Professional Sales Person Mean
14:50 Understanding the True Cost of Homeownership
19:45 Building Trust, Quality Homes, and Long-Term Value
22:30 Clean Communities, Quality Construction & Pride in Ownership
29:45 Career Advice, Leadership & Company Culture
35:29 Rapid Fire Q&A with Eric

Watch new episodes as we explore leadership, homeownership, and what it really takes to build from the ground up.

#FTGUpodcast #FromTheGroundUp #Homeownership #Leadership #CustomerExperience #podcast #lgihomes