Email & More: The Relationship Between CX & Retention

What happens when customers interact with your brand could make them loyal customers or turn them off forever. Your email marketing programme is a big part of the customer experience! Is your CX strategy up to the task?

Explore all the ways you can use email to create a positive customer experience and increase retention. Join Holistic Email Marketing on 17 October for Email & More: The Relationship Between CX & Retention for expert insights and hands-on advice from these email marketing experts: Silvia Chaver, Digital & CRM Manager of LVMH Fragrance Brands; Lisa Petit, CRM Lead Developer of Specsavers; Alyssa Moynihan, Global Email and Automation Specialist of UNICEF; with Kath Pay, CEO/Founder of Holistic Email Marketing and moderator Skip Fidura.

The panel will cover these topics and more:
– What affects the digital shopper’s customer experience
– How email can build or destroy a customer’s experience with a brand
– CX strategies and tactics of global brands
– Creating a CX strategy for retention

ABOUT EMAIL & MORE SERIES 4:
The first of its kind within the realm of email marketing. A series of free online Q&A panels, consisting of brand-side and vendor-side expert panellists providing insights on all things to do with email marketing & more… Think of it like a fun and casual chat in the pub with your work colleagues!