Admissions:
Patients report to admissions in large groups and are then required to complete the administration forms and await their turn for finalization before being admitted.
The risk of patients experiencing long waiting periods, without any indication of when they will be attended to and the admissions administrators violating the Protection Of Personal Information act when calling patients back to the desk.
Implementation of a Reception Calling System, by Vellux Africa (Pty) Ltd.
• A keypad transmitter is installed at the admissions desk.
• A charging cradle with individual hand-held pagers on charge is installed adjacent to the keypad.
• Once a patient reports to admissions, a wireless pager is handed to the patient and the number of the pager recorded to their file.
• The patient may now peruse the lounge, kiosk, restaurant or smoking areas with the knowledge that they will be paged when they are required to return.
• The admissions administrator keys in the patient’s pager number on the keypad and the pager will vibrate, chime and flash to indicate that the patient is to return to the admissions desk.
• Once the patient returns, the pager is placed in the cradle and the call is cancelled.
• The pager displays, via an electronic screen, where the patient falls in line for further assistance _ counting down each time another pager is cancelled.
• The time lapsed from handing the pager unit to the patient to cancelling the pager call is recorded for record purposes and turnaround time allocation.
Overall, the risks associated with this flow in admissions are eliminated and countered by keeping the patients informed and the admissions area atmosphere and related patient experience relaxed and quiet.
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