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Collection Training Tips for Managing Vulnerable Customers - Part 2
Автор: eMatrix Training
Загружено: 2020-11-30
Просмотров: 155
Описание:
For Collections and Hardship teams, picking up cues of vulnerability can be challenging and can explain why sometimes calls escalate quite quickly and we don’t understand why.
In this video, I share some insights from a recent collection call and include some tips for identifying the signs of disadvantage and how to best avoid tensions rising, achieving a positive outcome for both customer and operator.
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