How Agentic AI Is Secretly Revolutionizing Supply Chains (Real-World Examples!)

Discover how Agentic AI is transforming the future of supply chain management! In this comprehensive video, we dive deep into the next evolution of artificial intelligence—Agentic AI—and its powerful applications across logistics, customer service, and workflow automation. Whether you’re a supply chain professional, technology enthusiast, or business leader, this video provides actionable insights into how leading organizations are deploying Agentic AI to boost efficiency, resilience, and customer satisfaction.

📌 Video Chapters
0:00 Introduction
1:11 AI is not new in Supply Chain
2:40 Difference between Perceptive, Generative & Agent AI
7:13 FedEx – Autonomous Robot
10:09 Freight Amigo – Customer Service
12:22 Logility – Workflow Automation

🔍 What You’ll Learn
1. Understanding Agentic AI in Supply Chain
Explore how Agentic AI goes beyond traditional predictive analytics by autonomously initiating actions, making real-time decisions, and collaborating across business functions to optimize supply chain performance.

Learn the crucial differences between Perceptive, Generative, and Agentic AI, and why Agentic AI is the game-changer for modern supply chains.

2. FedEx – Autonomous Robot
See how FedEx is leveraging Agentic AI-powered robots to revolutionize last-mile delivery and trailer loading.

Discover how these robots autonomously navigate complex environments, optimize loading strategies, and free up human workers for higher-value tasks, all while improving speed and accuracy in package handling.

3. Freight Amigo – AI-Driven Customer Service
Uncover how Freight Amigo integrates Agentic AI into its logistics platform to deliver 24/7 customer service, real-time shipment tracking, and predictive analytics for demand forecasting.

Find out how AI-powered chatbots and natural language processing are transforming customer interactions, providing instant support, and automating key logistics processes.

4. Logility – Workflow Automation
Learn how Logility’s Agentic AI-driven Expert Advisor accelerates supply chain decision-making by providing actionable insights through conversational interfaces.

See how automated scenario analysis, cross-departmental collaboration, and real-time workflow automation are removing bottlenecks and boosting productivity for supply chain teams.

💡 Key Takeaways
Agentic AI enables real-time, autonomous decision-making and action across the supply chain, not just predictions.

Leading companies like FedEx, Freight Amigo, and Logility are already seeing significant improvements in efficiency, resilience, and customer satisfaction by adopting Agentic AI solutions.

The future of supply chain management is collaborative, data-driven, and powered by intelligent agents that work alongside humans to solve complex challenges.

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