5 steps to provide email support - Step 1: Plan your setup

Kick off your journey to email support mastery with the first episode of Zendesk’s "5 Steps to Provide Email Support" series! In "Step 1: Plan Your Setup," learn how to build a solid foundation for smooth and effective email communication tailored to your business needs. Discover how to optimize resources, simplify support workflows, and deliver outstanding customer experiences. Don’t miss the live Q&A session to have your important questions answered! Perfect for teams aiming to improve efficiency, elevate customer satisfaction, and integrate email support seamlessly into their business strategy.

Timestamps
00:00 Intro
06:00 Agenda
09:00 Planning your email support setup
11:00 Why is it important to plan your email support?
09:26 How Is your team organized?
11:48 Why is it important to plan your team organization?
12:30 How can you organize your team?
26:09 How are your customers organized?
29:00 Why is it important to plan your customer organization?
37:26 What data do you want to track about your interactions?
46:39 Q&A session

Join us for Episode 2 of "5 Steps to Provide Email Support: Organize Your Team." Learn to segment roles, manage customer organizations, and use custom fields. Live demos and Q&A included—RSVP here!
https://usergroups.zendesk.com/events...

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