AI Agents & Action Builder Demo with Dr H Coy

Discover how Zendesk’s AI Agents and Action Builder can revolutionize your public sector support! Join Senior Solution Consultant Dr. H Coy and host Shara Resichan for an insightful demo showcasing AI-powered automation tailored for HR use cases.

In this webinar, you’ll learn how Zendesk AI Agents:

✅Autonomously handle complex employee inquiries like benefits updates, PTO tracking, and employment verification
✅Use natural language to build procedures and workflows without coding
✅Integrate seamlessly with your knowledge base and external systems for accurate, real-time responses
✅Customize tone of voice and personality for a branded experience
✅Plus, explore Zendesk's no-code Action Builder, enabling easy creation of automated workflows and API integrations across your Zendesk environment.

Highlights
00:00 – Welcome & Introductions
04:36 – Overview of Zendesk AI Agents & Agentic AI Technology
10:20 – Automate Customer Experiences
16:50 – Zendesk AI Agent Demo
45:57 – Q&A and Closing Remarks


Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

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