Genesys Cloud December 2025 Release Notes: I Review
Автор: Seth On Call
Загружено: 2025-12-17
Просмотров: 31
In this video, I walk through and react to the latest Genesys Cloud Release Notes for December 2025. I break down the updates week by week, call out what actually matters in real-world deployments, and share my thoughts on how these changes may impact admins, architects, and contact center teams.
We cover updates from both the December 8th and December 15th releases, with a deeper look at features that affect agent experience, call handling, and operational workflows.
If you work with Genesys Cloud on a daily basis, or you’re responsible for designing, maintaining, or supporting contact center flows, this video should help you quickly understand what’s new and what’s worth paying attention to.
00:00 Intro
00:34 Dec 8th
04:48 ACD Agent Greeting
13:00 Actionable Voice Notifications
20:21 Dec 15th
22:21 Group Ring Settings
29:36 Closing
As always, this is a practical, no-fluff review focused on how these features actually behave in the platform, not just what the release notes say on paper.
Let me know in the comments what updates stood out to you or what you’d like me to cover next.
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