Genesys Cloud Architect 101: Scheduling My Way
Автор: Seth On Call
Загружено: 2025-12-08
Просмотров: 106
In this video, I walk you step-by-step through how I use Common Modules inside Genesys Cloud Architect to build and manage Operating Schedules for Inbound Voice Flows.
We’ll cover how and why to centralize Hours of Operation logic so you don’t have to update multiple flows every time your business hours change. I’ll show you what a Common Module looks like, how to pass values between the parent flow and the module, and how this approach makes your Architect configuration cleaner, more scalable, and easier to maintain long-term.
By the end of this walkthrough, you’ll understand:
-What a Common Module actually is
-How to structure your Operating Schedule logic
-How to reference a module from your main Inbound Flow
-How to make hours and holiday changes in one place instead of several
-Practical real-world use cases and best practices
Whether you’re brand new to Genesys Cloud or you’re already building Architect flows, this video will help you design smarter, cleaner, and more maintainable call flows that your team (and future you) will thank you for.
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