Digital Engagement | Service Cloud
Автор: Salesforce Support
Загружено: 2024-06-21
Просмотров: 8276
In this Get Started video, learn how digital engagement in Service Cloud can be help you respond to customers seamlessly in their preferred communication channel.
A Salesforce expert will walk you through the capabilities of digital engagement channels where you can connect with your customers:
Messaging for Web or In-App
SMS
WhatsApp
Facebook Messenger
Apple Messages for Business
And we'll provide a few tips to get you started.
0:00 Intro and Overview
0:22 Learning Objectives
0:50 Service Cloud Channels
2:05 Intro to Digital Engagement in Service Cloud
4:17 Interactive Messaging Component
4:39 Before You Begin
5:44 Native Messaging Channels
11:58 Messaging Documentation
13:05 Next Steps and Outro
#Salesforce #ExpertCoaching #ServiceCloud #SalesforceSupport #SalesforceHowTo #Accelerator #ExpertCoachingVideo
Get Started: Service Cloud: Digital Engagement
Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.
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