How Technology and Empathy Transform Customer Experience

In this weeks’ Scale Your Sales Podcast episode, my guest is Tue Sottrup.

With over 20 years of experience in customer service, I am driven by my passion for providing exceptional customer experiences. My expertise lies in the intersection of technology and customer-centricity, and I am proud to hold the Certified Customer Experience Professional (CCXP) credential from the Customer Experience Professionals Association (CXPA).

In today’s episode of Scale Your Sales podcast, Tue shares about balancing AI and automation with genuine human connection in customer service. He told his insights from over 20 years in the field, discussing how organizations can enhance efficiency without losing empathy, the evolving role of service teams, and where chatbots support—or hinder—the customer journey. This conversation offers practical guidance for leaders committed to building trust, improving service performance, and delivering truly customer-centric experiences.

Welcome to Scale Your Sales Podcast, Tue Sottrup.

Timestamps:
00:00 Human Connection in Sales Tech
05:10 AI Empowering Smarter Customer Service
07:46 AI Enhances Performance Evaluation
12:19 Evolving Customer Support Expectations
15:49 Customer Service Efficiency Insights
17:47 AI Bots vs Human Empathy
21:07 Leadership Listening to Customers
24:54 Focus on Retaining Customers

  / tuesottrup  
https://x.com/tuesottrup


Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth thought customer experience and sales.

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