Six Key Traits of Human Beings

One of the most important elements to keep in mind about customer experience is that it is always about human beings.
If you want to improve customer experience, then you need to factor in how human beings think and behave.

But human beings are complex, and difficult to fully understand. That’s why Temkin Group has identified Six Characteristics of Human Beings that you will need to keep in mind at all times.

For more information, visit the Customer Experience Matters blog:   experiencematters.wordpress.com