TemkinGroup
Temkin Group is a leading customer experience (CX) research and consulting firm. We help many of the world’s largest brands lead their transformational journeys towards customer-centricity and build loyalty by engaging the hearts and minds of their customers, employees, and partners. Our team combines CX thought leadership with a deep understanding of the dynamics of organizations to accelerate results. Rather than layering on cosmetic changes, we help companies embed practices within their culture and operating processes.
Six Key Traits of Human Beings
What Is Net Promoter Score (NPS)?
The Employee Engagement Virtuous Cycle (Temkin Group)
Stages Of Customer Experience (CX) Maturity
Overview of the 2018 Temkin Experience Ratings
Humanity: You Have A Choice (Temkin Group)
CX Institute Overview: Training For A Customer-Centric Organization
Let Humanity Glow (Temkin Group)
CX Institute Training: Customer Experience Foundations
CX Institute Training: Creating A Customer-Centric Culture
CX Institute Creates A Customer-Centric Mindset
Five Ways That Organizations Crush Customer Empathy (Temkin Group Video)
CX Competency: Customer Connectedness (Temkin Group)
CX Competency: Employee Engagement (Temkin Group)
Introducing The Customer Experience (CX) Institute
CX Competency: Compelling Brand Values (Temkin Group)
CX Competency: Purposeful Leadership (Temkin Group)
The Power of Purpose (Temkin Group Video)
Start Talking About Emotions (Temkin Group Video)
Infusing Humanity Into CX: Discussion Between Barry Schwartz and Bruce Temkin
How To Engage With Temkin Group
Quick Take: The Power of Customer Journey Thinking (Temkin Group Video)
Quick Take: Start Talking About Emotion (Temkin Group Video)
Quick Take: We Need More Qualitative Research (Temkin Group Video)
Quick Take: Success, Effort & Emotion (Temkin Group Video)
Quick Take: Make More Human Emotional Connections (Temkin Group Video)
Customer-Centric Culture Change (Temkin Group Video)
Emotion: The Missing Link in Customer Experience (Temkin Group)
Temkin Experience Ratings Explained
Customer Experience Matters (Temkin Group Video)