Introduction to ITIL Service Design
Автор: Connectsphere
Загружено: 2013-10-10
Просмотров: 29488
ConnectSphere's Jo Peacock introduces the second stage of the ITIL service lifecycle -- Service Design. She introduces principles of Design combined with an overview of the processes covered in the ITIL Service Design best practice guidance.
ITIL® is a registered trademark of Axelos Limited
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