Transforming CX with predictable AI and workflow automation - Interview with Rebecca Miller of Pega
Автор: Adrian Swinscoe
Загружено: 2025-08-06
Просмотров: 36
Today’s episode of the Punk CX podcast is with Rebecca Miller, Senior Product Strategy Manager in the customer service and sales automation division at Pega (https://www.pega.com/) . Rebecca joined me on the podcast recently to talk about the recently announced Pega Self-Service Agent (https://www.pega.com/products/agentic...) , the problem with the current solutions in the market, why Pega is taking a fundamentally different approach to self-service and why it’s critical that these types of solutions leverage enterprise workflows.
This podcast is sponsored by Pega.
This interview follows on from my recent interview – Overcome incrementality by reimagining customer and agent experience – Interview with NiCE’s CEO and Staysure’s COO (https://www.adrianswinscoe.com/2025/0...) – and is number 550 in the series of interviews (https://www.adrianswinscoe.com/catego...) with authors and business leaders who are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
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