Agentforce for Service on Email: From Zero to Fully Automated

Agentforce for Service on Email is here — and it completely changes how you handle support emails in Salesforce.
In this tutorial, I walk you through the entire setup, step-by-step:

✔ Creating an Agentforce Agent
✔ Activating it
✔ Turning on & configuring Email-to-Case
✔ Adding verified routing email addresses
✔ Adding YOUR email and verifying it
✔ Creating an email template
✔ Connecting the email configuration in the Agent Builder
✔ Creating an escalation flow for when the agent can’t respond
✔ Connecting the agent to Email-to-Case
✔ Checking licenses & configurations
✔ Ensuring automations assign the case to your Einstein Agentforce Agent

If you need an easy, modern way to automate customer service emails — Agentforce is the way to go.
This video shows the exact workflow I use on real Salesforce projects.

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