Agentforce + Data Cloud The COMPLETE Knowledge Guide

Want your Agentforce agent to stop hallucinating and actually answer questions using your real business knowledge?
In this video, I walk you step-by-step through the entire process of connecting Salesforce Service Cloud Knowledge to Data Cloud, indexing it, retrieving it with Vector Search, and grounding your Agentforce agent with real, accurate, up-to-date knowledge.

We’ll cover everything from enabling Data Cloud to building your own custom retriever — and yes, I show the exact permission error that almost everyone runs into (and how to fix it instantly).
Key Takeaways

Standard Knowledge Action is not enough for complex orgs
Vector Search + Retriever = grounded, reliable AI
Data Cloud is the bridge between Salesforce CRM and Agentforce
A single permission error can break the entire pipeline — here’s how to fix it
Instructions inside Agentforce matter more than you think

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00:50 intro
01:15 Enable Data Cloud
01:55 Prepare Knowledge
02:22 Connect Service Cloud Bundle
03:40 The Stream , The Error and Fix
04:00 Map & Deploy
04:30 The Fix second approach
05:30 Search Index
07:00 The Retriever
09:00 Agent Builder
09:35 Outro