Compliance vs Customer Experience: Banking Leader Alphonsine Reveals How | Voice of CX Africa EP9

🎙️ Can compliance and customer experience coexist in financial services?

In this powerful episode, we sit down with Alphonsine, a banking leader with over 11 years of experience in Customer Experience and Consumer Protection in Rwanda's financial sector. She's leading the charge in Service Excellence while navigating the complex world of regulatory compliance.

In this conversation, Alphonsine reveals:

✅ How to transform compliance from a blocker into a customer experience enabler

✅ The exact framework she uses to embed CX culture across all banking departments

✅ Real stories of customer journey improvements that delivered measurable results

✅ Why personalisation is the new competitive advantage in African banking

✅ How to preserve human connection in an increasingly digital banking world

✅ Her career-defining advice for aspiring women leaders in CX

⏰ Episode Drops: Every Other Wednesday at 9:30 AM CAT
📍 Location: Kigali, Rwanda

🎯 PERFECT FOR:

Banking & Financial Services Professionals
Customer Experience Leaders & Practitioners
Compliance Officers looking to innovate
African business owners and entrepreneurs
Women in leadership and aspiring leaders
Anyone passionate about service excellence

📚 RESOURCES MENTIONED:
Consumer Protection in Financial Services
Service Excellence Frameworks
Digital Banking Transformation in Africa

👉 SUBSCRIBE to Voice of CX Africa for bi-weekly conversations with customer experience pioneers across the continent.

#CustomerExperience #CXAfrica #BankingInnovation #ComplianceAndCX #ServiceExcellence #RwandaBusiness #WomenInLeadership #FinancialServices #CustomerCentricity #AfricanBanking #CXLeadership #Personalisation #DigitalBanking #ConsumerProtection #VoiceOfCXAfrica


💬 JOIN THE CONVERSATION:
What's your biggest challenge balancing compliance and customer experience? Drop a comment below!

Voice of CX Africa is your premier podcast exploring customer experience excellence across the African continent. Every other Wednesday, we bring you candid conversations with CX leaders who are transforming how businesses serve their customers.

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