Zappos Provides AMAZING Customer Service | Zappos Stories

Companies across the globe are catching on to the secret behind excellent customer service. When you connect with the people behind the sale, as opposed to the sale itself, you cultivate a loyal base of long-term customers.

Senior Director of Customer Loyalty Rob Siefker upholds and champions Zappos Customer Loyalty (CLT) to help each person before, during and after their purchase. Over 16 years ago, he began his journey with Zappos temping in the call center as a phone representative. His assignment? To “WOW” each caller with customer service that goes beyond what you expect from a company.

Drawn in by Zappos’ company culture and dedication to personalized customer service, Siefker reveals his excitement about being at the forefront of this worldwide company culture shift. “People will not choose your business if you don’t provide them great service,” says Siefker.

In this episode of Zappos Stories, hear from one of our top customer service innovators and how his efforts sit at the core of Zappos company culture.

How can we WOW you today?

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