Kate's Wicked Training Tip
Автор: Kennedy Training Network
Загружено: 2024-12-19
Просмотров: 49
Fellow hospitalitators and hoteliers, Good Witch Kate Martin is here today in the Emerald City to talk about what's in a name. Using someone's name in conversation is so magical, especially in hotel settings or when chatting with guests over the phone. It's a small gesture with a wickedly big impact. Using guest's names will make them feel popular! Personalized service is the road to guest satisfaction and great reviews. There's no place like your hotel, so make your guests feel at home by calling them by name from reservation to checkout.
Personalizing the experience makes them feel like they're the most wicked important guest in all of Oz. The possibilities are unlimited!
Each month, Kate Martin, Kennedy Training Network’s Manager of QA and Training, produces a short video email training tip on topics relevant to hospitality, guest service, reservations sales, and telephone hospitality, all of which are archived here on the KTN YouTube channel. This video from December 2024 is entitled: "What's In A Name?"
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