Kennedy Training Network
Kennedy Training Network, Inc. is based in the Atlanta metro area.
Welcome to The Kennedy Training Network, the lodging industry's best source for training programs and services in topic areas of hospitality and guest service excellence, reservations sales, front desk hospitality, upselling, and hotel sales team training. Launched in 2006, KTN's roots run even deeper as KTN's President, Doug Kennedy, has been creating and delivering customized training for the lodging industry for over three decades. Doug is also well known as a keynote conference speaker for hotel brands, management companies and associations.
KTN is a leading provider of hotel telephone mystery shopping for reservations. hotel sales and hospitality/guest service.
Besides lodging, KTN other recent clients include a diversity of other companies who are passionate about improving customer service and sales.
Hotel Sales Presentation Skills For Remote Buyers
Kate's Matchmaker Training Tip
Hotel Spa Reservations Sales Training
Kate's Cozy Training Tip
Creating Ordinarily Extraordinary Hospitality Encounters, DAILY!
Kate's Fine Dining Training Tip
Kate's Magical Training Tip
Cooking Up New Hotel Sales
10 Practical Action Steps For Securing More Direct Voice Reservations
Conquering Complaints, CONFIDENTLY
Kate's Investigative Training Tip
Train Your Team To Deliver EPIC Hospitality
Kate's Tranquil Training Tip
Capturing More Catering and Event Sales Revenue
Kate's Buzzing Training Tip
Understanding What Personalized Hospitality Is (and What It Isn't!)
Kate's Lucky Training Tip
Reservations Sales QUEST Part Two: Upselling, Overcoming Objections, and Closing More Sales
Kate's Sweet Success Training Tip
Kate's Roaring Training Tip
How To Be A Lightning Rod and Truly "Ground” Guest Negativity
Reservations Sales QUEST – 2025 Edition!
Kate's Wicked Training Tip
Customer Hospitality Is Bigger Than Guest Service
Kate's Grateful Training Tip
Kate's Haunting Training Tip
The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
How To Turn Inbound Reservations Inquiries Into Proactive, Outbound, Reservations Sales Leads
Kate's Scholastic Training Tip
Kate's Golden Training Tip