Kate's Buzzing Training Tip
Автор: Kennedy Training Network
Загружено: 2025-04-17
Просмотров: 47
Busy Bee Kate is buzzing to say that spring is here! Flowers are blooming, the sun is shining, and the bees are back in business, just like us in hospitality. In this month's training tip, Kate wants to give us the buzz on the three most important parts of a hotel reservation inquiry call.
When the phone rings, it's your chance to shine. Greet the guests with warmth and a sunny attitude. Think of it like the first flower opening in spring. If it looks inviting, more bees or guests will follow. Make your hotel a place they want to land. Pollinate the conversation with questions. This is how you gather the nectar.
Buzz with confidence and guide the guest to book. You've done the work, now go in for the pollen. Hope your day is beautiful! Buzz you later.
Each month, Kate Martin, Kennedy Training Network’s Manager of QA and Training, produces a short video email training tip on topics relevant to hospitality, guest service, reservations sales, and telephone hospitality, all of which are archived here on the KTN YouTube channel. This video from April 2025 is entitled: "Bee Training Tip".
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