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Support Portals - Episode 1 - Why build a portal at all?
Автор: FixSpec
Загружено: 2022-06-16
Просмотров: 43
Описание:
In this first video of the series, Chris Lees answers the very first question most firms ask themselves - why build a support portal at all?
We discover that support portals are important both to allow firms to automate their internal processes, as well as to offer customers the ability to self-serve.
The overall goal of a support portal, however, is to stop the phone rining quite to much, freeing your support team to focus on helping customers with more complex questions or requirements.
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