CloudRadial ChatAI: Triage Tickets Like A Pro
Автор: CloudRadial
Загружено: 2025-10-23
Просмотров: 31
Tired of the endless back-and-forth just to get basic details from clients? "My printer's not working" or "My computer is broken" – sound familiar?
In this webinar, CloudRadial's Nick Westgate and Chris Dix demonstrate how ChatAI transforms ticket triage by guiding end users to provide complete, useful information upfront. See a live demo showing:
✅ Smart AI-powered triage – Natural language questions that collect critical details before tickets reach your team
✅ Seamless Teams integration – Live chat bridge connecting your techs with end users without leaving Microsoft Teams
✅ Automatic transcript capture – Every interaction documented in your PSA (ConnectWise, Autotask, Halo)
✅ Customizable workflows – Configure business hours, triage questions, and routing strategies
The Impact:
Reduce triage time by up to 50%
Eliminate 20-30+ minutes of information gathering per ticket
Improve client satisfaction with faster resolution times
Keep your team productive in their existing tools
Whether you're using the free Chat Starter or exploring ChatAI's advanced features, this session shows how MSPs are moving from reactive ticket handling to proactive problem-solving.
Доступные форматы для скачивания:
Скачать видео mp4
-
Информация по загрузке:
