3 Use Cases for ServiceAI: Transform Your Service Desk from the Inside
Автор: CloudRadial
Загружено: 2025-11-12
Просмотров: 96
Is your service desk drowning in messy ticket data? Are your best techs writing "fixed printer" and moving on? You're not alone.
Join Ricky Cecchini (VP of Product at CloudRadial) and Mike Parfitt (CEO of Team Metalogic, UK) for an honest conversation about using AI to transform your service desk—without replacing your team.
What You'll Learn:
✅ How to objectively measure ticket quality across your entire team (not just spot-checking 5%)
✅ Why your documentation gaps are costing you more than you think
✅ How to uncover hidden patterns in 30,000+ tickets that drive real client conversations
✅ The realistic path to AI adoption (spoiler: it's not about autonomous bots... yet)
✅ How agent performance reviews can scale without becoming Big Brother
Real Talk from a Real MSP:
Mike Parfitt shares candid insights from being the first ServiceAI customer—including what works, what doesn't, and why "garbage in, garbage out" matters more than ever with AI.
Integrations Covered:
ConnectWise | Autotask | Syncro | Halo | Kaseya BMS | Zendesk
ITGlue | Hudu | CloudRadial Knowledge Base
Ready to see ServiceAI in action? Book a demo: https://cloudradials.io/demo
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