AI Search That Actually Works: Smarter Product Discovery for eCommerce

Your eCommerce search experience is costing you conversions.

Customers are asking smarter questions, and your search box needs to keep up.

In this episode of eCom Buzz, Joseph Maxwell introduces a real, working solution that replaces outdated site search with AI-powered conversational discovery—built for real eCommerce stores, not just enterprise demos.

This isn’t a chatbot gimmick. It’s a fast, flexible search interface powered by Google Gemini and BigCommerce, designed to help customers find products, answers, tracking info, and account details instantly.

What is it?
A conversational commerce tool that replaces outdated site search with natural language discovery. This system lets customers find products, track orders, ask support questions, and get instant answers—no filters or clunky results pages.

Whether you’re selling fashion, outdoor gear, industrial equipment, or firearms, this solution modernizes your entire product discovery experience.

What You’ll Learn:
– Why traditional eCommerce search is broken
– How conversational AI transforms the customer journey
– What this looks like with real product and customer data
– How to reduce support tickets with AI-driven answers
– Who this is built for—and how to try it for free

📈 Improve your customer experience, boost conversions, and streamline product discovery.

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✅ Want a demo on your store?
Joseph is offering 10 free live demos using your site’s products and content.
Email: [email protected]

📖 Read the full article:
https://swiftotter.com/customer-disco...

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Chapters
00:00 Intro: The Problem with Site Search
01:05 Why eCommerce Search Needs to Change
02:25 Conversational Commerce in Practice
03:00 Meet Customer Discovery AI
04:20 Real Use Cases (Search, Orders, Support)
06:05 How It Works (Gemini + BigCommerce + Google Drive)
07:15 Who It’s For + Getting Started
08:05 Try It Free (Limited Slots Available)

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About SwiftOtter

We’re an eCommerce agency—but not the boring kind. Since 2011, we’ve helped merchants thrive through thoughtful strategy, technical excellence, and long-term partnership. Whether you’re modernizing your stack or cleaning up the little things, we’re here to help you win.

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https://swiftotter.com