Transforming Dermatology Workflows & Biologic Access

In this episode of Smarter Systems, Better Care, I sit down with Janelle Ball, Founder & CEO of BC Educators, who has over 15 years of experience in dermatology, 9 years as a Biologic Coordinator, and now leads nationwide training for practices to streamline workflows and improve patient access to life-changing therapies.

Janelle shares her journey from hands-on clinical work to building a consulting company that helps offices get patients on biologic therapy faster, optimize operations, and empower patients to become their own advocates. With deep expertise in dermatology, patient access, and healthcare consulting, she reveals how practices can reduce delays, strengthen teams, and transform patient care outcomes.

👉 What You’ll Learn in This Episode:

💥How biologic coordinators streamline patient access to therapy

💥The role of education and training in improving practice workflows

💥Proven strategies for empowering patients as advocates in their care

💥Why operational efficiency is critical for both physicians and patients

💥Insights from Janelle’s work with pharmaceutical companies and healthcare practices nationwide

💡 Whether you’re a dermatologist, biologic coordinator, healthcare administrator, or consultant, this conversation is packed with practical advice for creating systems that ensure smarter workflows and better care.

📲 Let’s connect—follow me on LinkedIn:   / johnathonfaulkner  

💬 What’s one small change you’ll test this week to make care smarter—reduce friction, improve a workflow, or help one more person—and what would it take to make it stick Drop your answer in the comments below!

☑️ Ready to build smarter systems and deliver better care? Subscribe now and hit the bell—new episodes every week.
   / @yourhealthcareitexpert  

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Welcome to the official YouTube channel of John Faulkner—your backstage pass to building smarter systems and delivering better care.

This is Smarter Systems, Better Care: bold ideas, breakthrough tech, and real-world playbooks delivered with Big Creator energy. Each week, host John Faulkner sits down with operators, clinicians, founders, and policy shapers who are actually moving the needle—think automation that closes care gaps in Medicare and Medicaid with Adam Kustin, or Stone Bodini’s visionary take on data transparency and measurement. We don’t just talk solutions—we unleash them, with jaw-dropping ROI, powerful stories, and strategies you can steal and put to work tomorrow.
➡️ John is a Healthcare Growth Architect and CEO of The Faulkner Group, a boutique advisory for leaders who refuse to settle for broken systems. Over 13+ years, he’s helped hospitals, women’s health and fertility groups, specialty and concierge practices, and health-tech companies reimagine workflows, scale sustainably, and reduce burnout. His philosophy is simple: complexity shouldn’t crush impact. With modern tools (AI included as a force multiplier, not a silver bullet) and evidence-based operations, he designs practices that are efficient and enduring—so leaders can focus on growth, innovation, and the outcomes only they can deliver.

You’ll also get practical insights from The Faulkner Group’s Epic consulting work—especially in women’s health—where clinically informed, peer-reviewed build (in modules like Epic Stork and ClinDoc) turns clean configuration into meaningful adoption, smoother go-lives, and lasting results.
If you’re a healthcare leader, digital health pioneer, IT disruptor, clinician, or operator hungry to make smarter equal better care, you’re in the right place.

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Explore our boutique advisory for healthcare leaders ready to scale smarter systems.
The Faulkner Group: https://faulknergroupconsulting.com/
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