The Future of Contact Centers: AI, Efficiency & Impact 🚀 | WebexOne 2025
Автор: Solid Rock Consulting
Загружено: 2025-10-03
Просмотров: 32
Now you all know I couldn’t go all the way to San Diego and not ask Contact Center questions…
And Cheryl Couris, Senior Design Director at WebEx Contact Center was up for the challenge!
We talked about:
✅ Making agent & supervisor workflows more efficient (because every click matters!)
✅ How AI is reshaping the customer experience with suggested responses & wrap-up summarization
✅ Reimagining the traditional contact center into something modern, intuitive, and impactful
Cheryl dropped some real gems on what’s NEXT in the Contact Center space, and let’s just say, the future looks efficient, elegant, and AI-powered.
Big thanks to #WebexOne2025 for hosting such an impactful event. Until next time… y’all go be great and let’s keep making impact! 💜
#ContactCenterLeadership #WebexOne #CustomerExperience #WFMGoBeyond #WorkforcePlanning #CXStrategy #SolidRockConsulting #JuanitaColey
The Future of Contact Centers AI Efficiency and Impact
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