The Pursuit of Delight: High performance in Customer Education for 2026.
Автор: Sponge Learning
Загружено: 2026-01-16
Просмотров: 5
"Deliver customer delight." The ask hasn't changed in years – but something fundamental has. The entire workforce is facing relentless transformation and digital fatigue, and B2B SaaS Customer Education teams are no exception. Now, that phrase risks becoming hollow.
2026 will demand more from your Customer Education function than ever, so what do you need to focus on to create the energy that translates into delight?
Join Josh Cardoz, Chief Creative & Learning Officer at Sponge, as he explores why delight has become impossible without high performance and how leaders can bring energy, imagination, and purpose back to their teams. Drawing on the Generation Numb framework, Josh will reveal how to move from team survival to true customer centricity through three progressive stages: Me, Us, and It.
You'll walk away knowing how to:
Shift teams from survival mode to high performance.
Redefine what customer delight means in 2026.
Create the conditions for innovation that drive competitive advantage.
Depleted teams can't deliver breakthrough thinking. It's time to bring the energy back and give your teams what they need to deliver for your customers.
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