Lesson 54 - Business English Vocabulary - Customer Service

It is time to learn English for Business, Foreign Trade and Supply Chain.

As a non-native English speaker you need to improve your business communication skills in order to have better working opportunities.

Let me help you achieve your professional goals by teaching you practical examples.
High-level communication within the business environment involves mastering Business English.
If you have an INTERMEDIATE level ofEnglish and want to standout as a true professional communicator, then the MENTORING is for you.

You'll learn:
Adequate and essential vocabulary
Supply Chain Fundamentals
Standard documentation
Daily communication (emails,meetings, business trips,presentations)

You will learn in 4 steps:

Essential vocabulary for the business environment

This is the basis of good communication. You will learn essential vocabulary through practical examples adopted in the industry. Not only the meaning of the words, but also how they positively impact the interactions with the business partners. Once you have completed the first step, you can move on to the remaining vital aspects

2. Supply Chain Fundamentals

This is not a supply chain management course and you know it. However, you need to learn the basics to communicate more effectively. By understanding the workflow, it will be easier to provide business partners with accurate information and you will help them as expected

3. Standard documentation

In order to have objective professional communication in the business, foreign trade and logistics environment you must get familiar with the main documents used to move goods around the world. It is practically impossible to understand the meaning of each case without realizing the importance of the documents commonly exchanged between companies

4. Daily communication (meetings, presentations, trips, training, emails, conferences)

Once you are familiar with the definitions, understand the basic supply chain workflow and document functions, you will be ready to interact with your trading partners. You will learn day-to-day communication through e-books, audiobooks and video classes with practical examples found in the office



Who is the mentor?
Renato Campos dos Santos
Mechanical Technician and Bachelor'sDegree in Foreign Trade. Dozens ofcourses focused on the Supply Chain

More than 5,000 students, teachingmore than 10,000 English classes

More than 20 years of experience(international trade and teachingEnglish as a second language)

Multilingual skills (non-native Englishspeaker, so you can do it too)

Global Logistics Practice in three largeorganizations (HITACHI, ALSTOM andEMBRAER)

Dozens of international business tripsto align the support provided throughexecutive meetings and conferencesas well as contract negotiation,logistics support, training, etc.(Canada, United States, Mexico,France, England, Belgium, Poland,Italy, Spain, Luxembourg, Venezuela,Panama, Germany, Brazil amongothers)

Studied English and worked in busy central London, United Kingdom.

Daily alignments and interactions with clients from different countries relatedto the support and sale of AircraftSpare Parts


Effective participation in the preparation and presentation of performances and projects at Regional and Worldwide Conferences

Strategic growth in the sales ofaircraft spare parts, including businessplan and materials sales force project

Global management of material flow

Daily relationship with customers of all continents through globally structured sales of spare parts

Incessant search for customer satisfaction, complying with established service policies

Management of purchase orders received from clients around the world


#businessenglish​​ #englishonline​​ #comex​​ #inglesparanegocios​​ #inglescorporativo​​ #englishforbusiness​​


Business English Basics
Phrases for meetings, emails, and phone calls
Business vocabulary vs. casual conversation
Corporate Communication Skills
How to make small talk at work
How to disagree politely in meetings
Presenting your ideas clearly
English for Job Seekers
Resume and cover letter tips
Common interview questions & model answers
Elevator pitch practice
Writing Skills
Writing professional emails
Making requests and giving updates
Apology, follow-up, and thank-you messages
Speaking Practice & Role-Plays
Role-play typical office situations
Pronunciation and intonation practice
Weekly Challenges or Tips
“Business English Phrase of the Week”
Quick grammar fixes in business writing

#businessenglish​​ #englishonline​​ #comex​​ #inglesparanegocios​​ #inglescorporativo​​ #englishforbusiness​​

✅ Ideal for intermediate learners looking to stand out professionally.

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#businessenglish​ #supplychainenglish​ #englishforforeigntrade​ #inglesparanegocios​ #logisticsenglish​ #angais​ #englishonline​ #corporateenglish​ #inglesonline​ #comex​ #ingles​ #inglesparalogistica​ #officeenglish​